SynthIQ
Support Agent Identity
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Support Agent Identity

Per-host identity that the in-process SupportAgent uses to connect to SynthGateway. Backed by identity.json on disk via the shared /api/support_agent/identity controller (Synthology.Shared.SupportAgent 1.0.0.6). Phase 2E.1 / DCR-2026-205.
No restart needed. The in-process SupportAgent re-reads identity.json on every supervisor loop (DCR-2026-680, superseding the DCR-2026-054 startup-only read), so values saved below take effect within one heartbeat (about a minute) — no SynthIQ service restart required.
SynthGateway Identity
Stored in ….
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SynthGateway Support Agent — Remote Support Consent (DCR-2026-679)
Controls whether Synthology support engineers may open an engineer-initiated remote support session to this system — your consent control, in addition to the license and your signed authorization (DOC-2026-329). Choosing Withdrawn blocks new sessions and ends any session already in progress within one heartbeat. Takes effect on the next heartbeat — no restart. Stored in ….